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1. 
Cover image for Naked conversations : how blogs are changing the way businesses talk with customers
Naked conversations : how blogs are changing the way businesses talk with customers
by 
Scoble, Robert, 1965-
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Little companies, long reach -- Consultants who get it -- Survival of the publicists -- Blogs and
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2. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police
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