Search Results for Customer services -- Management

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1.

Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Customer services -- Management.

Available: Copies:

2.

Cover image for Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

by

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Open innovation in the financial services : growing through openness, flexibility and customer

Available: Copies:

3.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

4.

Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

5.

Cover image for Dealing with difficult people

Dealing with difficult people

by

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Service à la clientèle.

Available: Copies:

6.

Cover image for Call centre effectiveness

Call centre effectiveness

Call centre effectiveness

by

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

Available: Copies:

7.

Cover image for The psychology of customer service

The psychology of customer service

The psychology of customer service

by

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

Customer services -- Management.

Available: Copies:

8.

Cover image for Advances in relationship marketing

Advances in relationship marketing

Advances in relationship marketing

by

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Excerpt:

Cranfield management series.

Available: Copies:

9.

Cover image for Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

10.

Cover image for I was your customer

I was your customer

I was your customer

by

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

11.

Cover image for World class! : strategies for winning with your customer.

World class! : strategies for winning with your customer.

World class! : strategies for winning with your customer.

by

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

Customer services.

Available: Copies:

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Subject: Customer relations.

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Author

(1)

Cheales, Peter.

(1)

Cook, Sarah, 1955-

(1)

Crutcher, C. William, author.

(1)

De Villiers, Pieter.

(1)

(1)

Fasnacht, Daniel, 1964-

(1)

(1)

Manning, Anthony D.

(1)

Osborne, Christina.

(1)

(1)

Format

(11)

Item Category 1

Material Type

Language

(11)

Library

Shelf Location

Publication Date

Subject

Customer services -- Management.

(4)

Customer services.

(4)

Consumer satisfaction.

(2)

Advertisers -- Attitudes.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Call centers -- Management.

(1)

(1)

Conflict management.

(1)

Consumer complaints.

(1)

Diens aan klante.

(1)

Employees -- Counseling of.

(1)

Executives -- Training of.

(1)

Financial institutions -- Management.

(1)

Gestion du personnel.

(1)

Interpersonal relations.

(1)

Klantenservice.

(1)

(1)

Marketing -- Management.

(1)

(1)

Organizational change.

(1)

Personnel management.

(1)

Problem employees.

(1)

Quality control.

(1)

Qualitätssicherung.

(1)

Règlement de différends.

(1)

Sales management.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Strategic planning.

(1)

Success in business.

(1)

Supervision of employees.

(1)

Total quality management.

(1)

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