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1.

Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

by

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

Nonverbal communication in the workplace.

Available: Copies:

2.

Cover image for Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Intercultural communication.

Available: Copies:

3.

Cover image for The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Excerpt:

Communication in organizations.

Available: Copies:

4.

Cover image for Publish and prosper : blogging for your business

Publish and prosper : blogging for your business

by

Byron, D. L.

Format:

Books

Publication Date

2006

Excerpt:

Business communication.

Available: Copies:

5.

Cover image for Naked conversations : how blogs are changing the way businesses talk with customers

Naked conversations : how blogs are changing the way businesses talk with customers

by

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Excerpt:

Business communication.

Available: Copies:

6.

Cover image for Your client's story : know your clients and the rest will follow

Your client's story : know your clients and the rest will follow

by

West, Scott, 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

Format:

Books

Publication Date

2005

Excerpt:

Interpersonal communication.

Available: Copies:

7.

Cover image for Culture and positioning as determinants of strategy : personality and the business organization

Culture and positioning as determinants of strategy : personality and the business organization

by

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Communication in marketing.

Available: Copies:

8.

Cover image for The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2003

Excerpt:

Communication in organizations.

Available: Copies:

9.

Cover image for Dealing with difficult people

Dealing with difficult people

by

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Communication.

Available: Copies:

10.

Cover image for Human relations in business : developing interpersonal and leadership skills

Human relations in business : developing interpersonal and leadership skills

by

Aamodt, Michael G.

Format:

Books

Publication Date

2001

Excerpt:

Communication in management.

Available: Copies:

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Subject: Customer relations.

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Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Anthony, Mitch.

(1)

Broback, Steve.

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Diefendorff, James.

(1)

Ellson, Tony, 1953-

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Grandey, Alicia.

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Israel, Shel, 1944-

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Lucas, Robert W.

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Osborne, Christina.

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Raynes, Bobbie L.

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Rupp, Deborah E., 1975-

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Scoble, Robert, 1965-

(1)

West, Scott, 1959-

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Business communication.

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Business enterprises -- Blogs.

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Communication in organizations.

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Supervision of employees.

(2)

Appreciative inquiry.

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BUSINESS & ECONOMICS / Management.

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Blogs -- Social aspects.

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Communication in management.

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Conflict management.

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Consumer behavior -- Cross-cultural studies.

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Corporate culture.

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Cultural relations.

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Customer services.

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Financial planners.

(1)

Gestion du personnel.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

Internet marketing.

(1)

Investment advisors.

(1)

Market segmentation.

(1)

Marketing -- Management.

(1)

Nonverbal communication in the workplace.

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

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Personnel management.

(1)

Problem employees.

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Psychology, Industrial.

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Règlement de différends.

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