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Culture and positioning as determinants of strategy : personality and the business organization

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Culture and positioning as determinants of strategy : personality and the business organization /

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

organization / Crutcher, C. William, author.

Available: Copies:

Implementing strategic change : tools for transforming an organization

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Excerpt:

Implementing strategic change : tools for transforming an organization / Hoisington, Steven H

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

PSYCHOLOGY / Industrial & Organizational Psychology.

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat.

Format:

Books

Publication Date

2013

Excerpt:

Organizational behavior.

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The power of appreciative inquiry : a practical guide to positive change

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Excerpt:

Communication in organizations.

Available: Copies:

Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Organizational change.

Available: Copies:

Lean solutions : how companies and customers can create value and wealth together

Womack, James P.

Format:

Books

Publication Date

2007

Excerpt:

Organizational effectiveness.

Available: Copies:

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

-takes in your organization, Part two -- Decorate your cubicle or workspace with things that remind you of

Available: Copies:

10.

Beyond six sigma : profitable growth throuth customer value creation

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Organizational effectiveness.

Available: Copies:

11.

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

- Transactional - Enlightened - Natural. This tool enables organizations to analyze their internal Customer

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12.

Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization

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