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1.
The loyalty effect : the hidden force behind growth, profits, and lasting value
The loyalty effect : the hidden force behind growth, profits, and lasting value
by
Reichheld, Frederick F.
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2001 1996
Excerpt:
Labor productivity.
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2.
Command performance : the art of delivering quality service
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1994
Excerpt:
L. Heskett -- The New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management
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