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1. 
Cover image for Supplier relationship management : unlocking the hidden value in your supply base
by 
O'Brien, Jonathan, 1967- author.
Format: 
Books
Publication Date 
2018
Excerpt: 
Supplier relationship management : unlocking the hidden value in your supply base / O'Brien
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2. 
Cover image for The power of appreciative inquiry : a practical guide to positive change
by 
Whitney, Diana Kaplin.
Format: 
Books
Publication Date 
2010
Excerpt: 
interviews and more -- Dream : visions and voices of the future -- Design : giving form to values and ideals
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3. 
Cover image for Lean solutions : how companies and customers can create value and wealth together
by 
Womack, James P.
Format: 
Books
Publication Date 
2007
Excerpt: 
Lean solutions : how companies and customers can create value and wealth together / Womack, James P.
Available: Copies:
4. 
Cover image for The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
Format: 
Books
Publication Date 
2007
Excerpt: 
The DNA of customer experience : how emotions drive value / Shaw, Colin.
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6. 
Cover image for Beyond six sigma : profitable growth throuth customer value creation
by 
Plaster, Gary.
Format: 
Books
Publication Date 
2006
Excerpt: 
Beyond six sigma : profitable growth throuth customer value creation / Plaster, Gary.
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7. 
Cover image for The loyalty effect : the hidden force behind growth, profits, and lasting value
by 
Reichheld, Frederick F.
Format: 
Books
Publication Date 
2001 1996
Excerpt: 
The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld
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