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by 
Clark, Moira.
Format: 
Books
Publication Date 
2004
Excerpt: 
Business success through service excellence / Clark, Moira.
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2. 
Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business
by 
Christensen, Clayton M.
Format: 
Books
Publication Date 
2003 2000
Excerpt: 
The innovator's dilemma : the revolutionary book that will change the way you do business /
Available: Copies:
by 
DeVrye, Catherine.
Format: 
Books
Publication Date 
2001
Excerpt: 
Good service is good business : 7 simple strategies for success / DeVrye, Catherine.
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by 
Evans, Wendy, 1940-
Format: 
Books
Publication Date 
1993
Excerpt: 
How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful
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5. 
Cover image for Connecting with your customers.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
Connecting with your customers. Harvard Business School.
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6. 
Cover image for Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
The Harvard business review book series
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7. 
Cover image for Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills needed for success in business careers, including listening techniques, verbal and nonverbal
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9. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Success in business.
Available: Copies:
10. 
Cover image for Personal assistance. NQF level 4, Student's book
by 
Paarman, S.
Format: 
Books
Publication Date 
2009
Excerpt: 
Business planning.
Available: Copies:
by 
Rowson, Pauline.
Format: 
Books
Publication Date 
2009
Excerpt: 
your business can improve now and how to get your customers coming back for more.
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12. 
Cover image for Branded customer service : the new competitive edge
by 
Barlow, Janelle, 1943-
Format: 
Books
Publication Date 
2006 2004
Excerpt: 
Business names.
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