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6 Results Found

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Customer service : skills for success

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Excerpt:

integration digital learning platform, Connect. Connect provides revised case analyses that challenge students

Available: Copies:

Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer relations -- Case studies.

Available: Copies:

How Toyota became #1 : leadership lessons from the world's greatest car company

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Automobile industry and trade -- United States -- Management -- Case studies.

Available: Copies:

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the

Available: Copies:

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

-assessment summary sheet -- 10. Understanding, action, and embedding -- 11. Case study : from the most ridiculed to

Available: Copies:

Services marketing

Kurtz, David L., 1941-

Format:

Books

Publication Date

1998

Excerpt:

Communications Program -- Case 1. Jefferson-Pilot Corporation -- Case 2. Autotest -- Case 3. Clifton, The Country

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