17 Results Found
000000000000IIE
1.
by
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format:
Books
Publication Date
2024 2013
Excerpt:
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.
by
Jordaan, Yolanda.
Format:
Books
Publication Date
2015
Excerpt:
Customer services.
by
Cant, M. C. (Michael Colin), 1957-
Format:
Books
Publication Date
2014
Excerpt:
Customer services -- Management.
4.
by
Cheverton, Peter.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html
Format:
Books
Publication Date
2012
Excerpt:
Customer services.
5.
by
Machado, Ricardo.
Format:
Books
Publication Date
2012
Excerpt:
Customer services -- Management.
by
Engelbrecht, Eugene.
Format:
Books
Publication Date
2011
Excerpt:
Customer service management : a holistic approach / Engelbrecht, Eugene.
7.
by
Cook, Sarah, 1955-
Format:
Books
Publication Date
2008
Excerpt:
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
8.
by
Magee, David, 1965-
Format:
Books
Publication Date
2007
Excerpt:
Customer services -- Case studies.
9.
by
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format:
Books
Publication Date
2007
Excerpt:
Service management and marketing : customer management in service competition / Grèonroos
10.
by
Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format:
Books
Publication Date
2006
Excerpt:
Support services (Management)
11.
by
Fogli, Lawrence.
Format:
Books
Publication Date
2006
Excerpt:
Customer service delivery : research and best practices / Fogli, Lawrence.
by
Jordaan, Yolanda.
Format:
Books
Publication Date
2004
Excerpt:
Customer services.
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