Search Results for Employees

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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

pt. 5. Delivering and Performing Service. Ch. 11. Employees' Roles in Service Delivery -- Ch. 12

Available: Copies:

Customer service : career success through customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

convenience and timing -- Dealing with emotional labor -- Get employees to give great service.

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

and motivating employees to deliver excellent service - ensuring success. It explains how to exceed

Available: Copies:

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

-- Manage from the heart -- The four steps to recovery -- Happy employees create happy customers -- Hold

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Fish! : a remarkable way to boost morale and improve results

Lundin, Stephen C., 1941-

Format:

Books

Publication Date

2001 2000

Excerpt:

Employee motivation.

Available: Copies:

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

/ Frederick F. Reichheld -- My Employees Are My Service Guarantee / Timothy W. Firnstahl -- Service Comes

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