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1. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Take time to study, then implement with speed -- Let failure be your teacher -- Cultivate evolution
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2. 
Cover image for Revolutionize your customer experience / Colin Shaw.
Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format: 
Books
Publication Date 
2005
Excerpt: 
stages of evolution that an organization goes through in delivering its Customer Experience. Naive
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