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2. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
with value -- Exceed customer expectations with information -- Exceed customer expectations with
Available: Copies:
by 
Solomon, Robert.
Format: 
Books
Publication Date 
2008
Excerpt: 
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0838
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4. 
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html
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5. 
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622
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6. 
Cover image for 101 ways to really satisfy your customers
by 
Griffiths, Andrew, 1966-
Format: 
Books
Publication Date 
2002
Excerpt: 
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0662
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7. 
Cover image for Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Services Information Systems Organization -- Case 7. Eagle Crest Country Club -- Case 8. Apollo Hospitals
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8. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
-Compiled Databases -- Ch. 3. The Value of a Customer Information File -- Ch. 4. Blueprinting Customer Contact
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