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1. 
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format: 
Books
Publication Date 
2005
Excerpt: 
-term business by exceeding their expectations. Even better, Van Hooser shows how business leaders can apply
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2. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: 
Books
Publication Date 
2003
Excerpt: 
"In his worldwide bestseller The Innovator's Dilemma, Christensen explained how industry leaders
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