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Services marketing

Kurtz, David L., 1941-

Format:

Books

Publication Date

1998

Excerpt:

Services marketing / Kurtz, David L., 1941-

Available: Copies:

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Grasping service marketing / Jordaan, Yolanda.

Available: Copies:

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Grasping service marketing / Jordaan, Yolanda.

Available: Copies:

Services marketing : a managerial perspective

McColl, Rod, 1957-

Format:

Books

Publication Date

1998

Excerpt:

Services marketing : a managerial perspective / McColl, Rod, 1957-

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Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Aftermarketing : how to keep customers for life through relationship marketing / Vavra, Terry G.

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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

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Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

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How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

Evans, Wendy, 1940-

Format:

Books

Publication Date

1993

Excerpt:

marketing / Evans, Wendy, 1940-

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Customer service

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Customer services -- Marketing.

Available: Copies:

10.

Customer service

Machado, Ricardo.

Format:

Books

Publication Date

2012

Excerpt:

Customer services -- Marketing.

Available: Copies:

11.

Key account management : tools and techniques for achieving profitable key supplier status

Cheverton, Peter.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html

Format:

Books

Publication Date

2012

Excerpt:

Marketing -- Key accounts.

Available: Copies:

12.

The art of client service

Solomon, Robert.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html

Format:

Books

Publication Date

2008

Excerpt:

Marketing.

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