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1. 
Cover image for Delivering knock your socks off service
Delivering knock your socks off service
by 
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format: 
Books
Publication Date 
2007
Excerpt: 
-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock
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2. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Problem. 31. Customers From Hell Are Customers Too. 32. The Customers From Hell Hall of Shame -- pt. 4
Available: Copies:
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