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1. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
big "little thing") -- Use the telephone well for good service -- Use friendly web sites and
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2. 
Cover image for Delivering knock your socks off service
by 
Performance Associates, Inc.
Format: 
Books
Publication Date 
2007
Excerpt: 
questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk
Available: Copies:
3. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Face. 19. Tips for Telephone Talk. 20. Putting Pen to Paper. 21. Putting Your Best E-Mail Foot Forward
Available: Copies:
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