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Delivering knock your socks off service

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006018854.html">http://www

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Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www

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Customer service : a practical approach

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030573.html">http://www

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Amaze your customers! : creative tips on winning & keeping your customers

Zanetti, Daniel.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www

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Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www

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Service orientation : winning strategies and best practices

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t

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Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www

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Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www

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Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html

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10.

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip045/2003014328.html">http://www

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11.

The innovator's dilemma : the revolutionary book that will change the way you do business

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

Publisher description <a href="http://www.loc.gov/catdir/description/hc041/2002027518.html">http

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12.

Customer first : a strategy for quality service

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004229383.PDF">http://www.gbv.de/dms/hbz

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