The innovator's dilemma : the revolutionary book that will change the way you do business /

students demonstrate understanding of the key elements that will make customer interactions more successful

manipulated. Companies that do not face up to these changes will lose market share." "This fully updated fifth

." "Revealing counterintuitive insights that will change your perspective on innovation forever, this landmark

around here? -- Who is our customer? -- What value will we offer? -- The way to total improvement