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1. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Interpersonal communication.
Available: Copies:
2. 
Cover image for Top performance : how to develop excellence in yourself and others
Top performance : how to develop excellence in yourself and others
by 
Ziglar, Zig.
Format: 
Books
Publication Date 
2003
Excerpt: 
Business communication.
Available: Copies:
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