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1. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management
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2. 
Cover image for Motivating people in lean organizations
Motivating people in lean organizations
by 
Holbeche, Linda.
Publisher description http://www.loc.gov/catdir/description/els033/98139497.html
Table of contents http://www.loc.gov/catdir/toc/els032/98139497.html
Format: 
Books
Publication Date 
1998
Excerpt: 
care about career management? -- 12. (Changing) great expectations -- 13. Career management - what
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