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1. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
. Five essential steps to productivity and profitability -- Ch. 9. The first essential step : assess your
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3. 
Cover image for Harvard business review on motivating people.
Harvard business review on motivating people.
Harvard business review on motivating people.
by 
Harvard Business School Press.
Table of contents http://www.loc.gov/catdir/toc/ecip041/2003005860.html
Format: 
Books
Publication Date 
2003
Excerpt: 
"Lack of motivation can lead to employee inefficiency and low productivity - not to mention higher
Available: Copies:
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