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1. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
company's present situation and target your stress points -- Ch. 10. The second essential step : create
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2. 
Cover image for Accelerating performance : powerful new techniques to develop people
Accelerating performance : powerful new techniques to develop people
by 
Rostron, Sunny Stout.
Format: 
Books
Publication Date 
2002
Excerpt: 
dance: rapport and communication or stress? -- 9. Facilitation metaskills and deep democracy -- 10
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