1. The business world and business management -- 2. Entrepreneurship -- 3. The establishment of business -- 4. The business environment -- 5. Corporate social responsibility -- 6. Introduction to general management -- 7. Planning -- 8. Organising -- 9. Leading -- 10. Controlling the management process -- 11. Operations management -- 12. Human resource management and the SA labour legislative framework -- 13. Marketing management -- 14. Financial management -- 15. Purchasing and supply management.