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1. 
Cover image for Hotel and motel management and operations
Hotel and motel management and operations
by 
Gray, William S., 1936-
Format: 
Books
Publication Date 
2003
Excerpt: 
-- Hotel Operations. The Front Office. Food and Beverage Preparation and Service. Telecommunications
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2. 
Cover image for Managing front office operations
Managing front office operations
by 
Kasavana, Michael L., 1947-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service -- Intangibility of Service -- Quality Assurance -- Rating Services -- World-Class Service -- Mid
Available: Copies:
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