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1. 
Cover image for Managing front office operations
Managing front office operations
by 
Kasavana, Michael L., 1947-
Format: 
Books
Publication Date 
2013
Excerpt: 
-- Registration -- Communications and guest services -- Security and the lodging industry -- Front office
Available: Copies:
2. 
Cover image for Hotel front office management
Hotel front office management
by 
Bardi, James A., 1947-
Table of contents http://catdir.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Format: 
Books
Publication Date 
2007
Excerpt: 
's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition
Available: Copies:
3. 
Cover image for Managing front office operations
Managing front office operations
by 
Kasavana, Michael L., 1947-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service -- Intangibility of Service -- Quality Assurance -- Rating Services -- World-Class Service -- Mid
Available: Copies:
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