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1. 
Cover image for The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business
The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business
by 
Harnish, Verne.
Format: 
Books
Publication Date 
2012
Excerpt: 
The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical
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2. 
Cover image for The frontiers of management : [where tomorrow's decisions are being shaped today]
The frontiers of management : [where tomorrow's decisions are being shaped today]
by 
Drucker, Peter F. (Peter Ferdinand), 1909-2005.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- IBM's Watson : vision for tomorrow -- The lessons of the bell breakup -- Social needs and business
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3. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
: Definitions -- Appendix B: IBM's business process list -- Appendix C: IBM's qualification process.
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