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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
2. 
Cover image for Control your destiny or someone else will : lessons in mastering change--from the principles Jack Welch is using to revolutionize GE
Control your destiny or someone else will : lessons in mastering change--from the principles Jack Welch is using to revolutionize GE
by 
Tichy, Noel M., author.
Format: 
Books
Publication Date 
1994 1993
Excerpt: 
Electric industries -- United States -- Management -- Case studies.
Available: Copies:
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