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1. 
Cover image for Strategic management : Competitiveness & globalization Concepts
Strategic management : Competitiveness & globalization Concepts
by 
Hitt, Michael A.
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Format: 
Books
Publication Date 
2017
Excerpt: 
Jeff borrow list.
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2. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
: Definitions -- Appendix B: IBM's business process list -- Appendix C: IBM's qualification process.
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