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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
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2. 
Cover image for Journey to lean : making operational change stick
by 
Drew, John, 1970-
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
Available: Copies:
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