Managing the crowd : rethinking records management for the Web 2.0 world / Bailey, Steve.

Unit 1. Achieving Business Success -- Unit 2. Exploring Business Intelligence -- Unit 3

context ; Primary directives ; Showcasing KM leaders ; Closing comments -- 2. A call to action : Determine

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2

ch. 1 Introduction to the study of information and information technology -- ch. 2 The need for

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, part 1 -- 3. Structuring data, part 2 -- 4. Querying data -- 5. Aggregating data -- 6. Visualizing data

Module One: IT and Business Advantage -- 1. Understanding business models -- 2. IT impact on

-- Pt. I. Data Quality -- 2. The (Often Hidden) Costs of Poor Data and Information -- 3. Assessing and