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1. 
Cover image for Just listen : discover the secret to getting through to absolutely everyone
Just listen : discover the secret to getting through to absolutely everyone
by 
Goulston, Mark.
Format: 
Books
Publication Date 
2009
Excerpt: 
AMACOM ; McGraw-Hill [distributor],
Available: Copies:
2. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
AMACOM, American Management Association,
Available: Copies:
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