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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Conflict management.
Available: Copies:
2. 
Cover image for People skills
People skills
by 
Thompson, Neil, 1955- author.
Cover image http://www.netread.com/jcusers2/bk1388/553/9781137467553/image/lgcover.9781137467553.jpg
Format: 
Books
Publication Date 
2015
Excerpt: 
Self-management (Psychology)
Available: Copies:
3. 
Cover image for Organizational communication : approaches and processes
Organizational communication : approaches and processes
by 
Miller, Katherine, 1959- author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Communication in personnel management.
Available: Copies:
4. 
Cover image for Strategic conflict
Strategic conflict
by 
Canary, Daniel J.
Format: 
Books
Publication Date 
2013
Excerpt: 
Conflict management.
Available: Copies:
5. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Conflict management.
Available: Copies:
6. 
Cover image for Interpersonal communication & conflict
Interpersonal communication & conflict
Interpersonal communication & conflict
by 
Joffe, Elana.
Format: 
Video disc
Publication Date 
2008
Excerpt: 
Conflict management.
Available: Copies:
7. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Conflict management.
Available: Copies:
8. 
Cover image for Let's talk about-- interpersonal communication
Let's talk about-- interpersonal communication
Let's talk about-- interpersonal communication
by 
Du Plooy-Cilliers, F. (Franzél)
Format: 
Books
Publication Date 
2003
Excerpt: 
sailing -- Interpersonal skills: How to keep friends and enjoy people -- Conflict management: Disagreeing
Available: Copies:
9. 
Cover image for Organizational communication : approaches and processes
Organizational communication : approaches and processes
by 
Miller, Katherine, 1959-
Format: 
Books
Publication Date 
2003
Excerpt: 
Communication in personnel management.
Available: Copies:
10. 
Cover image for Managing conflict at work! the art of communication
Managing conflict at work! the art of communication
by 
Wilson, Jack.
Format: 
Audio cassette
Publication Date 
2001
Excerpt: 
Conflict management.
Available: Copies:
11. 
Cover image for Communicating at work : principles and practices for business and the professions
Communicating at work : principles and practices for business and the professions
Communicating at work : principles and practices for business and the professions
by 
Adler, Ronald B. (Ronald Brian), 1946-
Format: 
Books
Publication Date 
1992
Excerpt: 
-- Listening -- Problem solving, conflict management, and negotiation -- Principles of interviewing -- Types of
Available: Copies:
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