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1. 
Cover image for People skills
People skills
by 
Thompson, Neil, 1955- author.
Cover image http://www.netread.com/jcusers2/bk1388/553/9781137467553/image/lgcover.9781137467553.jpg
Format: 
Books
Publication Date 
2015
Excerpt: 
Communication ; 15. Interviewing ; 16. Influencing Skills ; 17. Leadership ; 18. Handling Feelings ; 19
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2. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management
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