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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
discussion and clever, practical advice, bestselling author Gill Hasson, shares simple moves that make these
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2. 
Cover image for Brief : make a bigger impact by saying less
Brief : make a bigger impact by saying less
by 
McCormack, Joseph, 1965- author.
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
Brief : make a bigger impact by saying less / McCormack, Joseph, 1965- author.
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3. 
Cover image for Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
by 
Patterson, Kerry, 1946-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002001129.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2002001129.html
Format: 
Books
Publication Date 
2002
Excerpt: 
persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to
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