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1. 
Cover image for Effective NLP skills
by 
Youell, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
language -- The power of language -- Being specific: the meta-model -- Persuasive language -- Body language
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2. 
Cover image for Convince them in 90 seconds or less : make instant connections that pay off in business and in life
by 
Boothman, Nicholas.
Format: 
Books
Publication Date 
2010
Excerpt: 
CTC staff development.
Available: Copies:
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