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1. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
.Emotional Labor: Organization-level Influences, Strategies, and Outcomes / Christina M. Moran -- 10.Social
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2. 
Cover image for Emotional intelligence : achieving academic and career excellence
Emotional intelligence : achieving academic and career excellence
Emotional intelligence : achieving academic and career excellence
by 
Nelson, Darwin B.
Format: 
Books
Publication Date 
2011
Excerpt: 
Management -- Leadership Skills: Social awareness, Empathy, Decision making, and Positive influence -- Self
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3. 
Cover image for An atlas of interpersonal situations
An atlas of interpersonal situations
by 
Kelley, Harold H.
Publisher description http://www.loc.gov/catdir/description/cam022/2002067686.html
Table of contents http://www.loc.gov/catdir/toc/cam031/2002067686.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Social interaction.
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