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1. 
Cover image for Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Commerce de dâetail -- Gestion.
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2. 
Cover image for Customer relationship management
Customer relationship management
by 
Anderson, Kristin, 1962-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer Data -- 6. Tools for Capturing Customer Information -- 7. Service-Level Agreements -- 8. E-Commerce
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