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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by
Michelli, Joseph A., 1960-
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Books
Publication Date
2011
Excerpt:
Total quality management.
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2.
Implementing strategic change : tools for transforming an organization
by
Hoisington, Steven H., 1953-
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Publication Date
2005
Excerpt:
Six sigma (Quality control standard)
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