1 The Pay Model -- 2 Strategic Perspectives -- 3 Defining Consistency -- 4 Job Analysis -- 5 Evaluating Work: Job Evaluation -- 6 Person-Based Structures -- 7 Defining Competitiveness -- 8 Designing Pay Levels and Pay Structures -- 9 Pay for Performance: The Evidence -- 10 Pay for Performance Plans -- 11 Performance Appraisals -- 12 The Benefits Determination Process -- 13 Benefits Options 4i'- -- 14 Compensation of Special Groups -- 15 Union Role in Wage and Salary Administration -- 16 International Pay Systems -- 17 Govemment's Role in Compensation -- 18 Budgets and Administration -- Administration and the Pay Model