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1. 
Cover image for Management information systems managing the digital firm
by 
Laudon, Kenneth C. 1944- VerfasserIn.
Format: 
Books
Publication Date 
2022
Excerpt: 
-- PART 3. Key System Applications for the Digital Age -- Achieving Operational Excellence and Customer
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2. 
Cover image for Management information systems managing the digital firm
by 
Laudon, Kenneth C. 1944- VerfasserIn.
Format: 
Books
Publication Date 
2018
Excerpt: 
-- Key system applications for the digital age 335 -- Achieving operational excellence and customer
Available: Copies:
by 
Laudon, Kenneth C. 1944
Format: 
Books
Publication Date 
2016
Excerpt: 
-- Key system applications for the digital age 335 -- Achieving operational excellence and customer
Available: Copies:
4. 
Cover image for The complete business process handbook : body of knowledge from process modeling to bpm. Volume I
by 
Rosing, Mark von.
Format: 
Books
Publication Date 
2015
Excerpt: 
establish a Center of Excellence; how to apply Social BPM, Sustainable and Evidence based BPM; learn about
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5. 
Cover image for The performance management revolution : business results through insight and action
by 
Dresner, Howar, 1957-
Format: 
Books
Publication Date 
2008
Excerpt: 
adoption -- Draw an accountability map -- Achieve information democracy -- Build a BPM center of excellence
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6. 
Cover image for Essentials of business information systems
by 
Laudon, Kenneth C., 1944-
Format: 
Books
Publication Date 
2007
Excerpt: 
excellence and customer intimacy: enterprise applications -- E-Commerce: digital markets, digital goods
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7. 
Cover image for Management information systems : managing the digital firm
by 
Laudon, Kenneth C., 1944-
Format: 
Electronic Resources
Publication Date 
2006
Excerpt: 
business -- Achieving operational excellence and customer intimacy : enterprise applications -- E
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by 
Mitra, Amit, 1949-
Format: 
Books
Publication Date 
2005
Excerpt: 
"Driven by the need for global excellence and customer value, agility and innovation have become
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