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1. 
Cover image for The visible hand : for a firm grip on organizational accountability, benchmarking, control
The visible hand : for a firm grip on organizational accountability, benchmarking, control
The visible hand : for a firm grip on organizational accountability, benchmarking, control
by 
Barnett, Gavin.
Format: 
Books
Publication Date 
2011
Excerpt: 
The visible hand : for a firm grip on organizational accountability, benchmarking, control /
Available: Copies:
2. 
Cover image for Management ideas --in brief
Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence
Available: Copies:
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