Digital reference service in the new millennium : planning, management, and evaluation / Lankes, R

-- Strategies for failure -- Strategic approaches -- Measurement and evaluation -- Implementation of strategy

-- Preparing and presenting training -- Learner assessment and programme evaluation -- Management development

functional levels -- Evaluation and control in strategic planning -- The strategic planning process for the

-- Program management and evaluation -- Financial management -- Planning and managing physical facilities

economic impact of tourism -- Micro- and macro-evaluation of projects in the tourism and hospitality

Sports administration -- Evaluation.