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1. 
Cover image for Moments of truth
Moments of truth
Moments of truth
by 
Carlzon, Jan.
Format: 
Books
Publication Date 
1989
Excerpt: 
Moments of truth / Carlzon, Jan.
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2. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Rid all that adds no value -- Improve quality by exposing the truth -- Raise the bar to unreachable
Available: Copies:
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