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1. 
Cover image for Buyer behaviour : understanding consumer psychology and marketing
Buyer behaviour : understanding consumer psychology and marketing
by 
Du Plessis, P. J. (Phillipus Jacobus), 1943-
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer relations.
Available: Copies:
2. 
Cover image for Questions that sell : the powerful process for discovering what your customer really wants
Questions that sell : the powerful process for discovering what your customer really wants
by 
Cherry, Paul.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer relations.
Available: Copies:
3. 
Cover image for Handbook of customer satisfaction and loyalty measurement
Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer relations.
Available: Copies:
4. 
Cover image for Consumer insight : how to use data and market research to get closer to your customer
Consumer insight : how to use data and market research to get closer to your customer
by 
Stone, Merlin, 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004014622.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relations -- Management.
Available: Copies:
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