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1.
Going social : excite customers, generate buzz, and energize your brand with the power of social media
by
Goldman, Jeremy.
Format:
Books
Publication Date
2013
Excerpt:
Customer relations.
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2.
Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)
by
Kerpen, Dave.
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Publication Date
2011
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Customer relations.
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