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1. 
Cover image for The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business
The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business
The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business
by 
Harnish, Verne.
Format: 
Books
Publication Date 
2012
Excerpt: 
The greatest business decisions of all time : how Apple, Ford, IBM, Zappos, and others made radical
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2. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
: Definitions -- Appendix B: IBM's business process list -- Appendix C: IBM's qualification process.
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3. 
Cover image for Competing in the information age : strategic alignment in practice
Competing in the information age : strategic alignment in practice
by 
Luftman, Jerry N.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0724/95009343-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0606/95009343-d.html
Format: 
Books
Publication Date 
1996
Excerpt: 
Stemming from IBM's highly regarded Consulting Group, combining the expertise of consultants and
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4. 
Cover image for Process innovation : reengineering work through information technology
Process innovation : reengineering work through information technology
Process innovation : reengineering work through information technology
by 
Davenport, Thomas H., 1954-
Table of contents http://www.gbv.de/dms/hbz/toc/ht006360035.pdf
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1163107&custom_att_2=simple_viewer
Format: 
Books
Publication Date 
1993
Excerpt: 
cost, time, or quality. For example, IBM reduced the preparation time for quotes on buying or leasing a
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