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1. 
Cover image for The improvement guide : a practical approach to enhancing organizational performance
The improvement guide : a practical approach to enhancing organizational performance
by 
Langley, Gerald J., 1950-
Format: 
Books
Publication Date 
2009
Excerpt: 
at multinational companies as well as in different industries such as healthcare and public agencies
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2. 
Cover image for Journey to lean : making operational change stick
Journey to lean : making operational change stick
by 
Drew, John, 1970-
Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
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