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1. 
Cover image for The new edge in knowledge : how knowledge management is changing the way we do business
The new edge in knowledge : how knowledge management is changing the way we do business
by 
O'Dell, Carla S., 1950-
Format: 
Books
Publication Date 
2011
Excerpt: 
? -- Appendix. Case studies : ConocoPhillips ; Fluor ; IBM ; MITRE.
Available: Copies:
2. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
: Definitions -- Appendix B: IBM's business process list -- Appendix C: IBM's qualification process.
Available: Copies:
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