Appendix B: 1) Methods and Tools for Viewing Systems and Processes (p.410-416) -- 2) Methods and Tools for Gathering Information (p.417-422) -- 3) Methods and Tools for Understanding Variation (p.423-432) -- 4) Methods and Tools for Project Management (P.442-444) -- 5) Standard Forms for Improvement Projects (p.445-451).

Jacket cover: "The Improvement Guide [2nd edition] offers an integrated approach to learning and improvement, one that is designed to deliver quick and substantial results. Using straightforward stories to illustrate core ideas, the expert authors introduce a flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas - manufacturing, healthcare, government, and schools - to present a practical took kit of ideas, examples and applications...the authors have expanded the use of their Model for Improvement through work on improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This thoroughly revised and updated edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites-- for example, spreading improvements in cardiac care across multiple hospitals; spreading set-up efficiencies across multiple manufacturing sites; or spreading approaches to reducing homelessness across multiple cities. In addition, the book contains an explanation of how other approaches such Six Sigma and Lean production are related to the Model for Improvement framework. Designed to be highly approachable, the book's Resource Guide to Change Concepts is updated so that even beginners can utilize the tested techniques of some of the world's most experienced practitioners. Like the first edition, this second edition offers a practical tool kit filled with dynamic ideas, illustrative examples, and useful applications."