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1. 
Cover image for Creating a strategic human resources organization : An assessment of trends and new directions
by 
Lawler, Edward E., III
Format: 
Books
Publication Date 
2003
Excerpt: 
Organizational effectiveness.
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2. 
Cover image for How to measure human resources management
by 
Fitz-enz, Jac.
Format: 
Books
Publication Date 
2002
Excerpt: 
-- Outsourcing and Call Centers: Assessing the Value -- Employee Self-Service: Gauging Effectiveness -- Epilogue
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